Condition Requirements
All items must be excellent or like-new. We look at every piece before it is tagged. On your first visit, declined items go home with you. After that, we donate or call, based on the choice on your account.
- ♥ Clean and freshly laundered — no odors of any kind
- ♥ Free of stains, including underarm staining
- ♥ No rips, tears, holes, or fraying
- ♥ No missing buttons, broken zippers, or damaged closures
- ♥ No pilling or excessive wear on fabric
- ♥ Free of pet hair and lint
- ♥ No alterations that affect the garment's original fit or appearance
Style & Brand Requirements
We focus on quality, name-brand clothing that our customers love. We look for current styles that will sell well on our floor.
- ♥ Name-brand or boutique clothing preferred
- ♥ Current styles (generally within the last 3–5 years)
- ♥ Women’s, men’s, and maternity
- ♥ Décor and small furniture — clean, current, no chips
- ♥ Prom and homecoming from about the last 2 years, dry cleaned
- ♥ In-season pieces. We may decline off-season even if the brand is right
- ♥ See our Brands We Love page for a curated brand list
Quantity & Submission Guidelines
To keep our process smooth and fair for all consignors, we have a few simple guidelines for dropping off items.
- ♥ Maximum 2 white 13-gallon bags per account, per month
- ♥ Your name on every bag — account number too if you remember it
- ♥ White bags only: we can write on them, they’re light enough to lift, and they stack. Ask if you need some
- ♥ Items should be neatly folded
- ♥ Please lint-roll off pet hair before drop-off — items needing pet hair removed are subject to a $1-per-item cleaning fee
- ♥ No appointment necessary — just come in during business hours
- ♥ We reserve the right to limit quantities during busy periods
$1 per item · pet hair cleaning fee
Pet hair is the #1 reason we decline otherwise-great pieces. Lint-roll at home. Items with pet hair are declined. If an accepted item still needs heavy lint-rolling here, a $1-per-item cleaning fee applies.
Items We Do Not Accept
- Kids’ or baby clothing
- Wedding dresses
- Items with stains, odors, pet hair, or visible damage
- Used undergarments
- Items that are heavily worn, pilled, or faded
- Items more than 5 years out of style, unless truly timeless
- Counterfeit or knock-off designer items
- Off-season pieces we can’t floor now
Preparation Tips for Success
Want the best chance of having your items accepted? Follow these tips before bringing in your consignment:
- ♥ Wash everything before bringing it in — even if it "smells fine"
- ♥ Use a lint roller to remove pet hair and lint
- ♥ Check all pockets and remove personal items
- ♥ Inspect each item in good lighting for stains or damage
- ♥ Steam or iron wrinkled items for a better presentation
- ♥ Bring items in a clean, white 13-gallon bag with your name on it